Tel: +1 246 426 1510

KENSINGTON COURT, FONTABELLE,  BARBADOS

Regional Business Systems (c) 2016

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ABOUT US

SERVICE & SUPPORT

WITH OUR SERVICE & SUPPORT TEAM

BARBADOS HOLIDAY SCHEDULE

 

New Years Day

 

Errol Barrow Day

 

Good Friday

 

Easter Monday

 

National Hero's Day

 

Labour Day

 

Whit Monday

 

Emancipation Day

 

Kadooment Day

 

Independence Day

 

Christmas Day

 

Boxing Day

 

 

 

Regional Business Systems is committed to setting a new standard in service and support, providing our customers with responsive service and results-oriented support.

 

 

Preventative Maintenance and Repair:

 

Customers are offered the option of having their equipment placed under a preventative maintenance contract that includes all labour charges and may/may not include parts as well as scheduled visits to alleviate problems. Customers may also opt for a repair only contract with service being provided only by customer request.

 

Contacting the Customer Service and Support Centre:  

 

Service Dispatcher:   246-426-1532

 

Main Office:              246-426-1510

 

Support Center Fax:  246-429-9665                                    

 

Email: service@kensingtoncourt.com 

 

                     

Our Standard office hours are 8:00 AM to 4:30 PM EST Monday – Friday.

 

Out of Hours, public holidays and 24/7 Emergency services are available.

 

In cases of emergencies, you can contact Technical Support by calling 246-426-1532

 

 

 

Required Customer Information for All Service and Support Calls

 

When calling the Service and Support Center, please have the following information available:

 

·    Customer name

 

·    Equipment Locate Number (obtained from  sticker placed on the front of the equipment by RBS)

 

·    Product Serial Number if Locate Number is not available

 

·    Your first and last name

 

·    Your contact phone number

 

·    Description of the issue along with the exact wording of any error messages

 

·    Details of what was being done prior to, during, and after the issue occurred